Medical Charts: Request Once, Use Many – Part 2

As part of my blog series on “Medical Charts: Request Once, Use Many,” I highlighted the added expense associated with health insurance plans making repeated requests for the same medical chart or related documentation. But there are other reasons why a plan should focus on “request once, use many.” By re-using information instead of requesting new documents each and every time the information is needed, health plans will find improved provider satisfaction and, in turn, improved member satisfaction, not to mention improved HEDIS (Healthcare Effectiveness Data and Information Set) and CMS Star ratings.